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	<title>Service desert Germany</title>
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	<description>How service-friendly companies can take advantage of the typically poor service levels in Germany</description>
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		<title>Service desert Germany</title>
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		<title>Beware of dissatisfied consumers</title>
		<link>http://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers/</link>
		<comments>http://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers/#comments</comments>
		<pubDate>Fri, 09 Mar 2007 23:06:40 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Obletter]]></category>

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		<description><![CDATA[According to a recent customer dissatisfaction study at University of Pennsylvania’s Wharton School, if 100 customers have a bad experience, a retailer stands to lose between 32 and 36 current or potential customers. A business can lose a third of its customers by not paying attention to customer needs. This should scare all companies with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&amp;blog=269581&amp;post=66&amp;subd=servicegermany&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Online customer support</title>
		<link>http://servicegermany.wordpress.com/2007/01/08/online-customer-support/</link>
		<comments>http://servicegermany.wordpress.com/2007/01/08/online-customer-support/#comments</comments>
		<pubDate>Sun, 07 Jan 2007 23:51:55 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[customer support]]></category>
		<category><![CDATA[online]]></category>

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		<description><![CDATA[With the growth of online shopping, which is even in Germany turning into a normal way of doing business, it’s becoming important for businesses to satisfy customer needs as they do (or at least should do) in the offline world. This applies of course to customer support. Some companies in Germany, however, seem to think [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&amp;blog=269581&amp;post=65&amp;subd=servicegermany&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">jlampka</media:title>
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		<title>Business model: customer friendly taxi service</title>
		<link>http://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service/</link>
		<comments>http://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service/#comments</comments>
		<pubDate>Tue, 12 Dec 2006 20:30:29 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[business model]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[taxi]]></category>

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		<description><![CDATA[Since one objective of this blog is to encourage companies to provide better customer service in Germany and help them identify business opportunities resulting from good customer service, I will occasionally describe business models based on excellent customer service. Here is the first installment.  Wouldn’t it be great if there was a customer friendly taxi [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&amp;blog=269581&amp;post=64&amp;subd=servicegermany&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<title>Customer support hotlines</title>
		<link>http://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines/</link>
		<comments>http://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines/#comments</comments>
		<pubDate>Fri, 27 Oct 2006 15:57:34 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Arcor]]></category>
		<category><![CDATA[Carglass]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[hotlines]]></category>
		<category><![CDATA[mamax]]></category>
		<category><![CDATA[norisbank]]></category>

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		<description><![CDATA[The poor service levels in Germany are not only limited to typical service offerings, but are also common when it comes to customer support associated with product sales and corresponding pre- and post-sales activities.   Most customer support hotlines in Germany require customers to pay for the call. But why should a customer pay to call [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&amp;blog=269581&amp;post=63&amp;subd=servicegermany&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<title>Fresh from the press: German service economy lags in international comparison</title>
		<link>http://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison/</link>
		<comments>http://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison/#comments</comments>
		<pubDate>Thu, 19 Oct 2006 20:31:30 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[exports]]></category>
		<category><![CDATA[German mentality]]></category>
		<category><![CDATA[industry sectors]]></category>
		<category><![CDATA[service economy]]></category>

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		<description><![CDATA[Without changing the new theme of this blog, I want to point out to a new report from the German Institute for Economic Research. According to this report on German exports (abstract in German), the German service sector is lagging in international comparison. Although Germany is still strong in the export of goods, in particular [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&amp;blog=269581&amp;post=62&amp;subd=servicegermany&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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