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	<title>Service desert Germany</title>
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	<link>http://servicegermany.wordpress.com</link>
	<description>How service-friendly companies can take advantage of the typically poor service levels in Germany</description>
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		<title>Service desert Germany</title>
		<link>http://servicegermany.wordpress.com</link>
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			<item>
		<title>Beware of dissatisfied consumers</title>
		<link>http://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers/</link>
		<comments>http://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers/#comments</comments>
		<pubDate>Fri, 09 Mar 2007 23:06:40 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Obletter]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers/</guid>
		<description><![CDATA[According to a recent customer dissatisfaction study at University of Pennsylvania’s Wharton School, if 100 customers have a bad experience, a retailer stands to lose between 32 and 36 current or potential customers. A business can lose a third of its customers by not paying attention to customer needs. This should scare all companies with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=66&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2007/03/10/beware-of-dissatisfied-consumers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<item>
		<title>Online customer support</title>
		<link>http://servicegermany.wordpress.com/2007/01/08/online-customer-support/</link>
		<comments>http://servicegermany.wordpress.com/2007/01/08/online-customer-support/#comments</comments>
		<pubDate>Sun, 07 Jan 2007 23:51:55 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[customer support]]></category>
		<category><![CDATA[online]]></category>

		<guid isPermaLink="false">http://servicegermany.wordpress.com/2007/01/08/online-customer-support/</guid>
		<description><![CDATA[With the growth of online shopping, which is even in Germany turning into a normal way of doing business, it’s becoming important for businesses to satisfy customer needs as they do (or at least should do) in the offline world. This applies of course to customer support. 
Some companies in Germany, however, seem to think [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=65&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2007/01/08/online-customer-support/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<item>
		<title>Business model: customer friendly taxi service</title>
		<link>http://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service/</link>
		<comments>http://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service/#comments</comments>
		<pubDate>Tue, 12 Dec 2006 20:30:29 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[business model]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[taxi]]></category>

		<guid isPermaLink="false">http://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service/</guid>
		<description><![CDATA[Since one objective of this blog is to encourage companies to provide better customer service in Germany and help them identify business opportunities resulting from good customer service, I will occasionally describe business models based on excellent customer service. Here is the first installment. 
Wouldn’t it be great if there was a customer friendly taxi company [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=64&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/12/12/business-model-customer-friendly-taxi-service/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<title>Customer support hotlines</title>
		<link>http://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines/</link>
		<comments>http://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines/#comments</comments>
		<pubDate>Fri, 27 Oct 2006 15:57:34 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Arcor]]></category>
		<category><![CDATA[Carglass]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[hotlines]]></category>
		<category><![CDATA[mamax]]></category>
		<category><![CDATA[norisbank]]></category>

		<guid isPermaLink="false">http://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines/</guid>
		<description><![CDATA[The poor service levels in Germany are not only limited to typical service offerings, but are also common when it comes to customer support associated with product sales and corresponding pre- and post-sales activities.  
Most customer support hotlines in Germany require customers to pay for the call. But why should a customer pay to call a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=63&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/10/27/customer-support-hotlines/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<item>
		<title>Fresh from the press: German service economy lags in international comparison</title>
		<link>http://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison/</link>
		<comments>http://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison/#comments</comments>
		<pubDate>Thu, 19 Oct 2006 20:31:30 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[German mentality]]></category>
		<category><![CDATA[exports]]></category>
		<category><![CDATA[industry sectors]]></category>
		<category><![CDATA[service economy]]></category>

		<guid isPermaLink="false">http://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison/</guid>
		<description><![CDATA[Without changing the new theme of this blog, I want to point out to a new report from the German Institute for Economic Research. According to this report on German exports (abstract in German), the German service sector is lagging in international comparison. Although Germany is still strong in the export of goods, in particular [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=62&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/10/19/fresh-from-the-press-german-service-economy-lags-in-international-comparison/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<item>
		<title>Opportunities for service-friendly businesses</title>
		<link>http://servicegermany.wordpress.com/2006/10/07/60/</link>
		<comments>http://servicegermany.wordpress.com/2006/10/07/60/#comments</comments>
		<pubDate>Sat, 07 Oct 2006 19:37:37 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Germany]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[laundry service]]></category>

		<guid isPermaLink="false">http://servicegermany.wordpress.com/2006/10/07/60/</guid>
		<description><![CDATA[I’m back. Due to longer vacation and other obligations I wasn’t able to post for a while. I’m hoping now for more frequent contribution. As mentioned before, let’s focus on how companies can profit from good customer service in Germany. 
Service-friendly businesses in every industry have the opportunity to capture market share from German companies with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=60&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/10/07/60/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8c156584fe748aebda28f9cd3852fca2?s=96&#38;d=identicon" medium="image">
			<media:title type="html">jlampka</media:title>
		</media:content>

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			<media:title type="html">Laundry cleaning services</media:title>
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	</item>
		<item>
		<title>Change of focus</title>
		<link>http://servicegermany.wordpress.com/2006/08/23/change-of-focus/</link>
		<comments>http://servicegermany.wordpress.com/2006/08/23/change-of-focus/#comments</comments>
		<pubDate>Tue, 22 Aug 2006 22:59:01 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Germany]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">https://servicegermany.wordpress.com/2006/08/23/change-of-focus/</guid>
		<description><![CDATA[This blog is changing its focus from describing the problems with poor customer service in Germany to identifying business opportunities from good customer service. To emphasize this change, I have also changed the blog design. I hope you will find it more reader friendly. The new design provides also a better position of the comments [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=58&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/08/23/change-of-focus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8c156584fe748aebda28f9cd3852fca2?s=96&#38;d=identicon" medium="image">
			<media:title type="html">jlampka</media:title>
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		<item>
		<title>Germany is losing its global competitiveness</title>
		<link>http://servicegermany.wordpress.com/2006/08/13/germany-is-loosing-its-global-competitiveness/</link>
		<comments>http://servicegermany.wordpress.com/2006/08/13/germany-is-loosing-its-global-competitiveness/#comments</comments>
		<pubDate>Sun, 13 Aug 2006 14:41:44 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Germany]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[exports]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[service economy]]></category>

		<guid isPermaLink="false">https://servicegermany.wordpress.com/2006/08/13/germany-is-loosing-its-global-competitiveness/</guid>
		<description><![CDATA[So far this blog has focused on describing the problems with poor customer service in Germany. Soon I will switch the focus on identifying business opportunities from good customer service. Before I do that though, let me point to some statistics as evidence that the German economy has been negatively impacted by the poor customer [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=53&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/08/13/germany-is-loosing-its-global-competitiveness/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
		</media:content>

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			<media:title type="html">GDP per capita</media:title>
		</media:content>

		<media:content url="http://servicegermany.files.wordpress.com/2006/08/statstable.gif" medium="image">
			<media:title type="html">Germany vs. USA comparison</media:title>
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	</item>
		<item>
		<title>Wal-Mart fails in Germany due to poor service mindset of its German employees</title>
		<link>http://servicegermany.wordpress.com/2006/07/31/wal-mart-fails-in-germany-due-to-poor-service-mindset-of-its-german-employees/</link>
		<comments>http://servicegermany.wordpress.com/2006/07/31/wal-mart-fails-in-germany-due-to-poor-service-mindset-of-its-german-employees/#comments</comments>
		<pubDate>Sun, 30 Jul 2006 22:27:01 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[Germany]]></category>
		<category><![CDATA[Wal-Mart]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">https://servicegermany.wordpress.com/2006/07/31/wal-mart-fails-in-germany-due-to-poor-service-mindset-of-its-german-employees/</guid>
		<description><![CDATA[I admit, the headline is a little bold, but let me explain my hypothesis, which starts with poor service mindset in Germany, leads to poor service levels typically offered by German employees, and ends with foreign companies losing their service advantage in Germany. 
As discussed in this post, the poor service mindset among the German population [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=51&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/07/31/wal-mart-fails-in-germany-due-to-poor-service-mindset-of-its-german-employees/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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		<item>
		<title>Implications for Germany-based companies</title>
		<link>http://servicegermany.wordpress.com/2006/07/25/implications-for-germany-based-companies/</link>
		<comments>http://servicegermany.wordpress.com/2006/07/25/implications-for-germany-based-companies/#comments</comments>
		<pubDate>Mon, 24 Jul 2006 22:03:34 +0000</pubDate>
		<dc:creator>Jack Lampka</dc:creator>
				<category><![CDATA[employment]]></category>
		<category><![CDATA[industry sectors]]></category>
		<category><![CDATA[service economy]]></category>

		<guid isPermaLink="false">https://servicegermany.wordpress.com/2006/07/25/implications-for-germany-based-companies/</guid>
		<description><![CDATA[In a closed economy, the low customer service levels offered by many German companies may have been sufficient to satisfy the apparently low customer service levels expected by German consumers. In the global economy, however, German companies are competing with foreign companies in Germany and abroad. Foreign companies from service-minded societies like the US or [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=servicegermany.wordpress.com&blog=269581&post=45&subd=servicegermany&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://servicegermany.wordpress.com/2006/07/25/implications-for-germany-based-companies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jlampka</media:title>
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			<media:title type="html">US employment by economic sector</media:title>
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			<media:title type="html">German employment by economic sector</media:title>
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